PRIVACY POLICY
Hands on Remedies respects your privacy and is committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect personal and health information when you interact with our website or receive treatment at Hands On Remedies.
​
1. Information We Collect
We may collect the following types of information:
​
Personal information
Name, Email address, Phone number, Booking and appointment details, Other information you choose to provide when contacting us
​
Health information
If you become a client, we may also collect health information necessary to provide safe and appropriate treatment, including: Health history and intake forms, Presenting symptoms and areas of concern, Treatment notes and clinical records
​
2. How We Use Your Information
Your information is used only for purposes directly related to our services, including:
- Managing appointments and client communication
- Providing massage and manual therapy treatment
- Maintaining accurate clinical records
- Meeting legal, professional, and insurance requirements
We do not sell or rent personal or health information.
​
3. Disclosure of Information
Your information will not be shared with third parties without your consent, except:
- where required or authorised by law
- to comply with legal, regulatory, or insurance obligations
- in circumstances necessary to prevent a serious threat to health or safety
​
4. Storage and Security of Information
We take reasonable steps to protect personal and health information from misuse, loss, unauthorised access, or disclosure. Information is stored in the secure electronic practice management system Splose, which uses industry-standard security measures to protect data. Some historical client records may exist in paper form from earlier periods of practice. These records are stored securely and are being progressively digitised where appropriate. Once digitised and no longer required in paper form, physical records are securely destroyed in accordance with retention requirements. Electronic records stored in Splose are hosted and managed by Splose as the service provider. Splose may process and store the information in accordance with their privacy and security obligations, but Hands on Remedies controls how the information is accessed and used for clinical and administrative purposes. Access to client records is restricted to the practitioner.
​
5. Retention of Records
Client health records are retained for the period required under Australian and Queensland regulations. After this period, records are securely destroyed or de-identified.
​
6. Access and Correction
You may request access to your personal or health information or request corrections if you believe it is inaccurate or incomplete. Requests can be made in writing using the contact details below.
​
7. Website Use, Cookies, and Analytics
Our website may use basic cookies or analytics tools (such as Google Analytics) to collect anonymous information about website usage. This helps us understand visitor behaviour and improve our services. You can disable cookies through your browser settings if you prefer.
​
8. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
​
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Hands on Remedies
Email: jana@handsonremedies.com.au
​
10. Policy Updates
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
Last updated: January 2026